Terms and Conditions


This document (together with the document mentioned in annex) sets out the conditions that determine the use of this Platform (www.annopei.com) and the purchase of products on it (hereinafter referred to as “Conditions”).

We ask you to carefully read the conditions, our policies regarding cookies, and our privacy policy, before using this Platform. When using this Platform, or when placing an order through it, the customer is aware that he must comply with these conditions and our privacy policies. Therefore, if you do not agree with our conditions and privacy policies, you should not use this platform.

These conditions may be changed, and it is the customer's responsibility to read them periodically, since the conditions in force at the time of using the Platform or entering into the contract (as defined below) are those that will apply.

If you have any questions regarding the conditions or privacy policies, you can contact us via email geral@annopei.com or by phone 253 307 410.

The Agreement may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on this Platform.


This Platform is executed under the name ANNOPEI by ANNOPEI 2 LDA., headquartered at Avenida Dra. Assunção Vasconcelos Chaves, 322, Dume. Braga – Portugal. The tax identification number is .


The information or data provided by the customer will be treated in accordance with the provisions of the Privacy Policy. By using this Platform, the customer is consenting to the processing of said information and data and declares that all the information or data provided to us are true and correspond to reality.


When using our Platform and/or placing orders through it, the customer undertakes to:

4.1. Use this Platform only to make legally valid inquiries or orders.

4.2. Do not place any false or fraudulent orders. If, rationally, we can consider that an order of this nature has been placed, we will be authorized to cancel it and inform the competent authorities.

4.3. Provide us with your email address, postal address and/or other contact details, truthfully and accurately. It also consents to the use of the information provided to contact the customer (for more information, see our Privacy Policy).

Please note that if you do not provide us with all the necessary information, we will not be able to process your order.

By placing an order through this Platform, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.


The articles presented on this Platform are available for delivery to any country.


To place an order, you must follow the online purchase procedure and click on «Make Payment», after which you must read and accept these Purchase Conditions. By doing so, you are entering into a purchase and sale agreement with us (the “Agreement”). You will then receive an email acknowledging receipt of your order.


All product orders will be subject to availability. In this sense, if there is any difficulty regarding the supply of products, or if there are no items in stock, we will inform you immediately of the unavailability, and we will refund any amount you may have paid within a maximum period of 30 days.


Without prejudice to the provisions of Clause 7, regarding the availability of the products, and unless extraordinary circumstances occur, we will try to send the order for the products mentioned in each Delivery Confirmation before the date indicated in the Delivery Confirmation in question, or, if not no delivery date has been specified, within 30 days of the Order Confirmation date.

However, delays may occur for any of the following reasons:

product customization;
specialized articles;
unforeseen circumstances or
problems in the delivery zone.

We do not deliver on Saturdays or Sundays.


If we are unable to deliver your order, we will leave a note indicating where your order is and what to do to have it delivered again. If you are not at the delivery location at the agreed time, we ask that you contact us so that we can arrange delivery for another date.

Please note that, in case of non-delivery of the product within the stipulated period, you may be charged the expenses related to the storage of the products and the new delivery attempts, considering that this process is managed by an external company at Annopei.


The risk of the products will be borne by the customer from the moment of delivery.

The customer will acquire ownership of the products when we receive full payment of the amounts due in respect of them, including shipping costs, or at the time of delivery (as defined in Clause 8 above), whichever is later.


The price of each product will be the one stipulated, at any time, on our Platform.

The prices of this Platform include VAT, but do not include shipping costs, which will be added to the total amount owed at the time of calculating the order value and before the “Order Confirmation”.

Prices can be changed at any time, but (except as set out above) possible changes will not affect orders for which we have already sent an Order Confirmation.

Once your purchases have been made, all the items you wish to purchase have been added to your cart and the next steps will be the completion of the order and payment. To do so, you must follow the steps of the purchase process, filling in or verifying the information requested in each step.

In addition, during the purchase process, before payment, the customer can change the details of their order. If you are an already registered user, a record of all requests made by the user will be available in the “My Account” area. You can pay by Bank Transfer.


All purchases made through this Platform are subject to the Portuguese Value Added Tax (VAT) rate in force.


13.1 Right of free termination of the contract

According to the applicable rules, if you are contracting as a consumer, the customer has the legally established right to terminate the contract, up to 14 days after its conclusion, without giving any reason.

To exercise the right to terminate the contract, the customer can contact us on the telephone number 253 307 410, through the e-mail address geral@annopei.com, or through our contact form, expressing their decision to resolve the this contract by an unambiguous statement (example: a letter sent by post or e-mail). The customer may also use the model resolution form, as shown in the Annex to this document.

In order to respect the period of free termination of the contract, simply send your communication regarding your exercise of the right of withdrawal before the period of termination of the contract expires.

If the customer terminates the Contract, we will refund the amount paid for the products, including the costs of delivery to the original place of delivery (with the exception of the additional costs arising from the customer not making the return through any of the free methods mentioned in Clause 13.1. and following), without undue delay and provided that it does not exceed the period of 14 days from the day you were informed of your decision to terminate this contract. We will issue the refund using the same payment method that the customer used for the original transaction. In any case, the customer will not pay any fees arising from said refund. Notwithstanding the foregoing, we may withhold the refund until we receive the goods back, or until the customer demonstrates evidence that they have returned them.

The customer can send the items for return with the printing of the ticket attached to the Delivery Confirmation or deliver them to our facilities, in which case they can show the ticket, without undue delay, not exceeding the period of 14 days from the date on which the customer has informed us of the termination of the contract. The deadline is met if the customer returns the products before the 14-day period has expired.

Unless the customer delivers the products to our facilities in Portugal, or returns the products through a carrier determined by us, the customer must bear the costs of return.

Please note that, after delivery of the order, if the customer exercises the right to withdraw from the contract and makes the return through a carrier chosen by him and not by Annopei, we cannot assume the risk in the return packaging when referring to causes not charged to Annopei.

Likewise, the customer is responsible for the contents of the return package when choosing one of the return methods offered by Annopei. In the event that there is an error in the content of the return package not charged to Annopei, we are entitled to charge the costs associated with the corresponding return to the customer, if applicable.

All rights recognized by the law in force will be safeguarded.

13.2. defective products

In cases where you consider that, at the time of delivery, the product does not comply with the provisions of the contract,the customer must contact us within the legally established period of fourteen days, through our contact form, indicating the details of the product as well as the damage suffered, or by contacting us on the number 253 307 410, and we will indicate what should do.

You can return the product at our facilities in Portugal, or through a carrier, being mandatory, in any case, the presentation of the respective invoice. After analysis by our Quality Department, you will be informed about the right to exchange or return the corresponding amount.

As legally established, instead of canceling the contract (and consequent return of the good and refund), you can also choose to replace the product, or for the appropriate price reduction.

The refund of the price, the replacement of the product, or the appropriate reduction of the price paid for the article, must take place as soon as possible and, in any case, within 30 days.

The amounts paid for products returned for any damages or defects will be refunded in full, including delivery costs incurred in sending the item and costs incurred in returning them. The return must be made using the same payment method that was used to pay for the purchase.

All rights recognized by the law in force will be safeguarded.

If you choose to have it delivered to our facilities in Portugal, you must present the original item accompanied by the invoice that was made available to you upon delivery. If you choose to deliver to the distribution company, you must return the original item in the packaging in which you received it, and following the instructions in the “Orders and Returns” section of this Platform.

13.4. Variations that should not be considered defects

The products we sell, especially those made by hand, often have the characteristics of the natural materials used in their production. These characteristics, such as variations in grain, texture, knots and colors, may not be considered as defects or damage. On the contrary, you should count on their presence and appreciate them. We select only the highest quality products, but features are unavoidable and must be accepted as part of the product's individual appearance.

13.5. Right of withdrawal and return of orders from abroad

If you have ordered items from another EU Member State outside Portugal through this Platform, clauses 12.1,12.2,12.3 apply with the restriction that the transport determined by us can only be carried out to the original delivery address within from Portugal.

We further inform you that we are under no circumstances (with the exception of clause 12.2 to which this clause 12.5 does not apply) obliged to pay shipping costs to addresses other than the original delivery address, nor return costs to destinations outside Portugal.

The provisions in this clause shall not affect your rights as a consumer and user, nor your right to terminate the contract.


You must not gain unauthorized access to this Platform, the server on which this page is located, or any server, computer or database related to our Platform. You must not misuse this Platform by intentionally introducing viruses or any other technologically harmful or harmful material.

Failure to comply with this clause may imply the practice of offenses typified by applicable legislation, leading us to inform the competent authorities of any non-compliance with said legislation. We will cooperate with the relevant authorities to discover the identity of the attacker. In case of non-compliance with this clause, you will also no longer be authorized to use this Platform.

We will not be responsible for any data or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of using this Platform or the downloading of contents from the same or the contents to which it redirects.


If our Platform contains links to other pages and materials from third parties, these links are provided for information purposes only, without our having any control over their content. Therefore, we will not accept any liability for damages or losses due to its use.


Applicable law requires that some of the information or notices we send you must be in writing. By using this Platform, the customer accepts that most notifications with us are electronic.

We will contact the customer by email or provide information through notices placed on this Platform. For contractual purposes, the customer agrees to use this electronic means of communication and acknowledges that all contracts, notices, information and other notices sent electronically satisfy the legal requirement that such notices be made in writing. This condition will not affect the rights recognized by law.


The contractual commitment is valid for you and us, as well as our respective successors, persons who have benefited from transfers made by us and heirs. You may not transfer, waive, attach or otherwise transfer a contract or any of the rights or obligations arising therefrom without obtaining our prior written consent.

We may transfer, waive, attach, subcontract or otherwise transfer a contract or any of the rights or obligations arising therefrom, at any time during the term of the contract, to any Group company or partner. All other transfers of our contractual position, rights or obligations under this contract will also be subject to the prior consent of the Customer. For the avoidance of doubt, such transfers, assignments, embargoes or other transfers shall not affect the rights which, as applicable, you have as a consumer, recognized by law or which cancel, reduce or limit in any way the express warranties and words that we may have given you.


We will not be liable for any failure to perform or delay any of the obligations assumed by us under a Contract which is caused by events beyond our control which we will refer to as “Force Majeure Reasons”.

The concept of “Force Majeure” shall include any act, event, failure to exercise, omission or accident, which is beyond our control, including but not limited to the following:

i. General strike, or other forms of protest that significantly affect the country.

ii. Disturbances of public order, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.

iii. Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster.

iv. Inability to use trains, boats, aircraft, motor transport or other means of transport, public or private.

v. Inability to use public or private telecommunications systems.

Our obligations arising from the Contracts will be deemed to be suspended during the period in which the Grounds of Force Majeure occur and we will benefit from an extension of the period to fulfill such obligations, for a period of time equal to the duration of the Grounds of Major Force.

We will use all reasonable means to put an end to Force Majeure or to find a solution that allows us to fulfill our obligations under the Contract, despite Force Majeure.


The absence of a requirement on our part for the client to strictly comply with any of the obligations assumed by him, by virtue of a Contract or these Conditions or the lack of exercise, on our part, of the rights or actions that are due by virtue of of this Agreement or Conditions, will not waive or limit any such rights or actions, nor will it relieve you of your obligations.

No waiver on our part of a specific right or action will imply the waiver of our rights or actions under the Agreement or the Conditions.

No waiver, on our part, of any of these Conditions or of the rights or actions derived from the Contract, will have effect, unless it is expressly established that it is a waiver, it is formalized and communicated to the customer, in writing. , in accordance with the provisions of clause 16 above.


If any of these Conditions or any provision of a Contract are declared null and void, by firm resolution by a competent authority, the remaining terms and conditions remain in force, unaffected by that declaration of nullity.


These Conditions and all documents to which express references are made constitute the entire agreement existing between us and the customer, regarding the object of the Contract, and replace any other pact, agreement or promise previously established between us and the customer, verbally or by written.

We and the customer acknowledge that we have consented to the conclusion of the Agreement without having relied on any representation or promise made by the other party or that could interfere with any written statement in the negotiations established by both parties prior to this Agreement, except as expressly mentioned in the present Conditions.

The use of our Platform and the purchase contracts made through this page are governed by Portuguese law.

This provision does not affect the other rights recognized by the consumer by the legislation in force.


Customer comments and suggestions are always welcome. We ask that you send comments and suggestions through our contact form.

You can send your comments and complaints through our contact details or by email geral@annopei.com


In this sense, if the transaction has been completed through our Platform, we inform you - in accordance with EU Regulation No. dispute resolution online at http://eceuropa eu/consumers/odr/.

You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no.


Complete and return this form in case you want to terminate the contract:


Annopei - Annopei 2 LDA
Avenue Dr. Assunção Vasconcelos Chaves,322 - Dume.
Braga - Portugal

I hereby inform you that I terminate my sales contract for the following items:

Ordered on/received on (date), "consumer name", "consumer address".

Consumer signature (only if this form is notified in paper format).


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